Privacy Policy

This page is a general-purpose template and has not been reviewed by a solicitor. It's a reasonable starting point, not a substitute for proper legal advice tailored to Elated Living Limited's actual data practices.

Elated Living Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data about you:

• Identity Data: name, title, and identity documentation (where required for property compliance or contractor vetting).
• Contact Data: email address, telephone number, mailing address, and property address.
• Financial & Transaction Data: payment card details, bank account details (processed securely via accredited third-party payment processors such as Stripe).
• Technical & Usage Data: IP address, browser type, device information, and interactions with our Site.

2. How We Collect Your Data

We collect data directly from you when you:

• Fill out a contact, owner inquiry, or valuation form on our website.
• Communicate with us via phone, email, WhatsApp, or other messaging platforms.
• Sign a Property Management Agreement or Contractor Agreement.
• Book a stay at one of our managed properties.

3. How We Use Your Data

We use your personal information for the following lawful bases:

• Contractual Necessity: to perform our obligations under property management contracts or guest bookings.
• Legitimate Interests: to respond to business inquiries, optimise website user experience, and market our services to property owners.
• Legal Compliance: to comply with UK fire safety, local council, tax, and reporting obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share necessary data with trusted service partners strictly for business operations:

• Property Management Systems (PMS) & Channel Managers (for calendar and reservation tracking).
• Vetted cleaning & maintenance contractors (to coordinate property turnarounds and repairs).
• Payment processors (e.g. Stripe, for secure payment processing).
• Law enforcement & councils (if strictly required by law or safety regulations).

5. Data Retention & Security

We maintain appropriate organisational and technical measures to protect your personal data against unauthorised access, loss, or alteration. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

6. Your Rights under UK GDPR

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict the processing of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@elatedliving.co.uk.

7. Cookies

Our website uses standard cookies to enhance your browsing experience and collect anonymous usage statistics. You can control or disable cookies through your web browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Any updates will be posted directly on this page.

9. Our ICO Registration

Elated Living is registered as a data controller with the UK Information Commissioner's Office (ICO) under registration reference number ZC223697.

10. Contact Us & Complaints

If you have questions regarding this Privacy Policy or wish to make a complaint, please reach out to us at:

Email: hello@elatedliving.co.uk
Phone: 0333 880 7836
Address: St Pauls Square, Jewellery Quarter, Birmingham, UK

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.